Showing posts with label administration. Show all posts
Showing posts with label administration. Show all posts

Monday, February 21, 2011

the going rate

I'm a member of a few different online childcare provider groups.  Occasionally, someone asks for advice on how to increase her rates.  Without exception, each time I have seen a provider ask for advice she defends herself with this line: "local centers are charging X and I will still be below that."

Why is that the case?  Shouldn't it be the opposite? 

We are able to take a very limited number of children and in a lot of cases, provide a much higher quality of care for them.  I don't think parents opt for home providers in most cases because of the slightly lower rate.  I think it's because for most children, it is a much healthier happier place for them to grow and develop.

Most importantly, they can form a strong bond with ONE person who will be providing consistent and predictable care for them. This provides the stability and security they need.  Kids in our care are exposed to fewer germs.  In many cases, they have opportunity to personalize the schedule to some degree to fit their needs for the day.   Parents have more opportunity for communication.  Parents can work more effectively with a provider to provide consistancy in care patterns.  This is helpful when it comes to transitions like potty training or behavior challenges.

When a parent finds someone with the right qualifications who is a good fit with their family, the family childcare provider is actually priceless. 

Give yourselves a pat on the back today.  You deserve it!

Wednesday, September 1, 2010

the interview: tips for parents


A provider friend of mine is interviewing this week for one opening. She has multiple families to pick from for the one spot. I thought I would pass along some information for helping you to stand out from other applicants when interviewing with a highly qualified and recommended home childcare professional. Providers are just as busy as you are and our time is just as precious so we appreciate clients who demonstrate that they understand this from the get-go.

Most importantly; Keep your appointment. Nothing sets off more of a red flag than a no show/no call for an interview. At worse, it shows us how little respect you have for us and for our time. At best, you reveal yourself as a disorganized person who is unable to keep track of her own obligations. Keep in mind that many local providers maintain some type of contact so the news of your bad behavior is likely to spread.

Ask if there is a link to a parent handbook you can review before the appointment. If there is a policy or procedure in the handbook you have a strong objection to, it may be helpful to have a phone conversation ahead of time to clarify it. You don't want to waste your time and ours by interviewing in spite of objections you can't overcome. For example, if the childcare provider serves only vegetarian meals and you want your child eating chicken for lunch, you probably want to pass on the interview.

Come prepared with a list of questions. Nothing should be assumed. Nothing will shock us. We are the one who will spend the majority of your child's waking hours with her. You are entitled to the information.

If your child is going to be a distraction because he can't play quietly while you interview the provider, you will want to leave him at home for the initial interview. It is important to see how your child interacts with the provider, but it's more important to discover if the childcare is a good fit for your family.

If you see anything markedly objectionable or dangerous in the home, (a provider caring for more than 6 children, smoking, filth, signs of drug use etc.) you need to report the provider to the county job and family services childcare division. You can do this confidentially. Please do it to protect the kids. They can't do it themselves.

FOLLOW UP with the provider within a week. Even if it is only to say you are still deciding. If you have chosen another provider and feel a phone conversation would be awkward, just send email to the others you were considering to say, "Thanks for your time but we have found another provider who is a better fit for our needs."

Following these simple guidelines is the first step to a long and mutually respectful relationship with your new provider.